{"id":900098,"date":"2026-04-21T11:34:51","date_gmt":"2026-04-21T09:34:51","guid":{"rendered":"https:\/\/franckcasse.fr\/?page_id=900098"},"modified":"2026-06-09T10:22:59","modified_gmt":"2026-06-09T08:22:59","slug":"livraison-retrait-et-retours","status":"publish","type":"page","link":"https:\/\/franckcasse.fr\/it\/livraison-retrait-et-retours\/","title":{"rendered":"Livraison, Retrait Et Retours"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb20px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<section class=\"fc-legal-hero fc-legal-hero--shipping\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<style><!-- [et_pb_line_break_holder] -->    .fc-legal-hero {<!-- [et_pb_line_break_holder] -->      position: relative;<!-- [et_pb_line_break_holder] -->      padding: 78px 24px 54px;<!-- [et_pb_line_break_holder] -->      overflow: hidden;<!-- [et_pb_line_break_holder] -->      background:<!-- [et_pb_line_break_holder] -->        radial-gradient(circle at 14% 20%, rgba(155,0,0,0.18), transparent 28%),<!-- [et_pb_line_break_holder] -->        radial-gradient(circle at 86% 16%, rgba(255,255,255,0.14), transparent 25%),<!-- [et_pb_line_break_holder] -->        linear-gradient(135deg, #151516 0%, #252527 55%, #101011 100%);<!-- [et_pb_line_break_holder] -->      border-bottom: 1px solid rgba(255,255,255,0.08);<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    .fc-legal-hero::before {<!-- [et_pb_line_break_holder] -->      content: \"\";<!-- [et_pb_line_break_holder] -->      position: absolute;<!-- [et_pb_line_break_holder] -->      inset: 0;<!-- [et_pb_line_break_holder] -->      background:<!-- [et_pb_line_break_holder] -->        linear-gradient(to right, rgba(255,255,255,0.035) 1px, transparent 1px),<!-- [et_pb_line_break_holder] -->        linear-gradient(to bottom, rgba(255,255,255,0.025) 1px, transparent 1px);<!-- [et_pb_line_break_holder] -->      background-size: 64px 64px;<!-- [et_pb_line_break_holder] -->      opacity: .24;<!-- [et_pb_line_break_holder] -->      pointer-events: none;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    .fc-legal-hero__inner {<!-- [et_pb_line_break_holder] -->      position: relative;<!-- [et_pb_line_break_holder] -->      z-index: 2;<!-- [et_pb_line_break_holder] -->      max-width: 1080px;<!-- [et_pb_line_break_holder] -->      margin: 0 auto;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    .fc-legal-hero__eyebrow {<!-- [et_pb_line_break_holder] -->      display: inline-flex;<!-- [et_pb_line_break_holder] -->      align-items: center;<!-- [et_pb_line_break_holder] -->      gap: 12px;<!-- [et_pb_line_break_holder] -->      margin: 0 0 16px;<!-- [et_pb_line_break_holder] -->      color: #ef6c5f;<!-- [et_pb_line_break_holder] -->      font-size: 12px;<!-- [et_pb_line_break_holder] -->      font-weight: 800;<!-- [et_pb_line_break_holder] -->      letter-spacing: 0.22em;<!-- [et_pb_line_break_holder] -->      text-transform: uppercase;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    .fc-legal-hero__eyebrow::before {<!-- [et_pb_line_break_holder] -->      content: \"\";<!-- [et_pb_line_break_holder] -->      width: 44px;<!-- [et_pb_line_break_holder] -->      height: 1px;<!-- [et_pb_line_break_holder] -->      background: rgba(239,108,95,0.55);<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    .fc-legal-hero__title {<!-- [et_pb_line_break_holder] -->      max-width: 840px;<!-- [et_pb_line_break_holder] -->      margin: 0 0 16px;<!-- [et_pb_line_break_holder] -->      color: #fff;<!-- [et_pb_line_break_holder] -->      font-family: \"Montserrat\", sans-serif;<!-- [et_pb_line_break_holder] -->      font-size: clamp(38px, 5vw, 58px);<!-- [et_pb_line_break_holder] -->      line-height: .98;<!-- [et_pb_line_break_holder] -->      font-weight: 800;<!-- [et_pb_line_break_holder] -->      letter-spacing: -0.055em;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    .fc-legal-hero__text {<!-- [et_pb_line_break_holder] -->      max-width: 760px;<!-- [et_pb_line_break_holder] -->      margin: 0;<!-- [et_pb_line_break_holder] -->      color: rgba(255,255,255,0.72);<!-- [et_pb_line_break_holder] -->      font-size: 18px;<!-- [et_pb_line_break_holder] -->      line-height: 1.7;<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    @media (max-width: 767px) {<!-- [et_pb_line_break_holder] -->      .fc-legal-hero {<!-- [et_pb_line_break_holder] -->        padding: 58px 18px 42px;<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      .fc-legal-hero__title {<!-- [et_pb_line_break_holder] -->        font-size: 38px;<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      .fc-legal-hero__text {<!-- [et_pb_line_break_holder] -->        font-size: 16px;<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  <\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"fc-legal-hero__inner\"><!-- [et_pb_line_break_holder] -->    <pee class=\"fc-legal-hero__eyebrow\">Commandes &#038; transport<\/pee><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"fc-legal-hero__title\">Livraison, retrait et retours<\/div>\n<p><!-- [et_pb_line_break_holder] -->    <pee class=\"fc-legal-hero__text\"><!-- [et_pb_line_break_holder] -->      Les modalit\u00e9s applicables \u00e0 l\u2019exp\u00e9dition, au retrait, au transport et au retour des produits command\u00e9s.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<section class=\"fc-legal-page\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h1>Livraison, retrait et retours<\/h1>\n<p><!-- [et_pb_line_break_holder] -->  <pee class=\"fc-legal-intro\"><!-- [et_pb_line_break_holder] -->    Cette page pr\u00e9sente les modalit\u00e9s applicables \u00e0 la livraison, au retrait et au retour des produits command\u00e9s sur le site Franck Cass\u00e9.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>1. Produits concern\u00e9s<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Les modalit\u00e9s peuvent varier selon la nature du produit : pi\u00e8ces d\u00e9tach\u00e9es, accessoires, produits standards, pi\u00e8ces volumineuses, v\u00e9hicules utilitaires ou poids lourds.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>2. Livraison des pi\u00e8ces et accessoires<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Les pi\u00e8ces d\u00e9tach\u00e9es et accessoires peuvent \u00eatre livr\u00e9s \u00e0 l\u2019adresse indiqu\u00e9e par le client lors de la commande, sous r\u00e9serve de disponibilit\u00e9 et d\u2019\u00e9ligibilit\u00e9 au transport.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Les frais et d\u00e9lais de livraison sont indiqu\u00e9s avant validation de la commande ou communiqu\u00e9s au client lorsqu\u2019un devis sp\u00e9cifique est n\u00e9cessaire.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>3. Retrait sur site<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Certains produits peuvent \u00eatre retir\u00e9s directement aupr\u00e8s de Franck Cass\u00e9, apr\u00e8s confirmation de disponibilit\u00e9 et validation des modalit\u00e9s de retrait.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Le client devra pr\u00e9senter une preuve de commande et une pi\u00e8ce d\u2019identit\u00e9 lors du retrait.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>4. V\u00e9hicules et produits volumineux<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Pour les v\u00e9hicules, poids lourds, utilitaires ou pi\u00e8ces volumineuses, les modalit\u00e9s de transport, retrait ou livraison sont d\u00e9finies au cas par cas.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Les frais \u00e9ventuels de transport peuvent faire l\u2019objet d\u2019un devis sp\u00e9cifique.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>5. D\u00e9lais<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Franck Cass\u00e9 s\u2019efforce de respecter les d\u00e9lais indiqu\u00e9s lors de la commande. En cas de retard ou d\u2019indisponibilit\u00e9, le client sera inform\u00e9 dans les meilleurs d\u00e9lais.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>6. V\u00e9rification \u00e0 r\u00e9ception<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Le client est invit\u00e9 \u00e0 v\u00e9rifier l\u2019\u00e9tat du colis ou du produit au moment de la r\u00e9ception.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    En cas de colis endommag\u00e9, produit manquant ou anomalie visible, le client doit \u00e9mettre des r\u00e9serves aupr\u00e8s du transporteur et contacter Franck Cass\u00e9 rapidement.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>7. Retours<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Les retours doivent \u00eatre pr\u00e9alablement signal\u00e9s \u00e0 Franck Cass\u00e9 par email \u00e0 : <strong>ateliers@franckcasse.fr<\/strong><!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Le produit doit \u00eatre retourn\u00e9 complet, non utilis\u00e9, dans son emballage d\u2019origine lorsque cela est possible, accompagn\u00e9 de la preuve d\u2019achat.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>8. Frais de retour<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Sauf erreur imputable \u00e0 Franck Cass\u00e9 ou produit d\u00e9fectueux, les frais de retour peuvent rester \u00e0 la charge du client, conform\u00e9ment aux informations communiqu\u00e9es avant la commande.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>9. Produits exclus du retour<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Certains produits peuvent \u00eatre exclus du retour, notamment les produits personnalis\u00e9s, sp\u00e9cifiques, command\u00e9s sur demande, mont\u00e9s, utilis\u00e9s, d\u00e9t\u00e9rior\u00e9s ou ne pouvant \u00eatre revendus en l\u2019\u00e9tat.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee class=\"fc-legal-note\"><!-- [et_pb_line_break_holder] -->    Derni\u00e8re mise \u00e0 jour : 21\/04\/2026<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-900098","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/pages\/900098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/comments?post=900098"}],"version-history":[{"count":5,"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/pages\/900098\/revisions"}],"predecessor-version":[{"id":902561,"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/pages\/900098\/revisions\/902561"}],"wp:attachment":[{"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/media?parent=900098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}