{"id":15,"date":"2026-04-21T11:29:38","date_gmt":"2026-04-21T09:29:38","guid":{"rendered":"https:\/\/franckcasse.fr\/?page_id=15"},"modified":"2026-04-21T15:55:06","modified_gmt":"2026-04-21T13:55:06","slug":"droit-de-retractation","status":"publish","type":"page","link":"https:\/\/franckcasse.fr\/it\/droit-de-retractation\/","title":{"rendered":"Droit de r\u00e9tractation"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb20px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.6&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; 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16px;<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  <\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"fc-legal-hero__inner\"><!-- [et_pb_line_break_holder] -->    <pee class=\"fc-legal-hero__eyebrow\">Achat \u00e0 distance<\/pee><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"fc-legal-hero__title\">Droit de r\u00e9tractation<\/div>\n<p><!-- [et_pb_line_break_holder] -->    <pee class=\"fc-legal-hero__text\"><!-- [et_pb_line_break_holder] -->      Les conditions d\u2019exercice du droit de r\u00e9tractation pour les achats conclus \u00e0 distance sur le site.<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; 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class=\"fc-legal-page\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h1>Droit de r\u00e9tractation<\/h1>\n<p><!-- [et_pb_line_break_holder] -->  <pee class=\"fc-legal-intro\"><!-- [et_pb_line_break_holder] -->    Cette page pr\u00e9sente les modalit\u00e9s d\u2019exercice du droit de r\u00e9tractation pour les clients consommateurs effectuant un achat \u00e0 distance sur le site Franck Cass\u00e9.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>1. Principe<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Conform\u00e9ment au Code de la consommation, le client consommateur dispose en principe d\u2019un d\u00e9lai de 14 jours calendaires pour exercer son droit de r\u00e9tractation \u00e0 compter de la r\u00e9ception du bien.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Ce droit s\u2019applique uniquement aux clients consommateurs. Les clients professionnels ne b\u00e9n\u00e9ficient pas du droit de r\u00e9tractation, sauf disposition l\u00e9gale particuli\u00e8re ou accord \u00e9crit contraire.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>2. Exercice du droit de r\u00e9tractation<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Pour exercer son droit de r\u00e9tractation, le client doit notifier sa d\u00e9cision de mani\u00e8re claire avant l\u2019expiration du d\u00e9lai de 14 jours.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    La demande peut \u00eatre envoy\u00e9e par email \u00e0 : <strong>contact@franckcasse.fr<\/strong>.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Elle peut \u00e9galement \u00eatre adress\u00e9e par courrier \u00e0 : <strong>Franck Cass\u00e9 &#8211; RD 817, 31800 Landorthe, France<\/strong>.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>3. Effets de la r\u00e9tractation<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    En cas de r\u00e9tractation valable, Franck Cass\u00e9 remboursera les sommes dues dans les conditions pr\u00e9vues par la r\u00e9glementation applicable, apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9 lorsque cela est n\u00e9cessaire.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Le remboursement pourra \u00eatre diff\u00e9r\u00e9 jusqu\u2019\u00e0 la r\u00e9cup\u00e9ration du bien ou jusqu\u2019\u00e0 ce que le client ait fourni une preuve d\u2019exp\u00e9dition du bien, la date retenue \u00e9tant celle du premier de ces faits.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>4. Retour du produit<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Le client doit retourner le produit complet, non utilis\u00e9, dans son \u00e9tat d\u2019origine et avec ses accessoires \u00e9ventuels.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Les frais de retour peuvent rester \u00e0 la charge du client, sauf indication contraire ou erreur imputable \u00e0 Franck Cass\u00e9.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Les produits doivent \u00eatre retourn\u00e9s \u00e0 l\u2019adresse suivante, sauf instruction contraire communiqu\u00e9e par Franck Cass\u00e9 :<!-- [et_pb_line_break_holder] -->    <strong>RD 817, 31800 Landorthe, France<\/strong>.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>5. Exceptions<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Le droit de r\u00e9tractation peut ne pas s\u2019appliquer dans certains cas pr\u00e9vus par la loi, notamment pour les produits personnalis\u00e9s, sp\u00e9cifiques, confectionn\u00e9s selon les indications du client, command\u00e9s sp\u00e9cialement \u00e0 sa demande, ou les produits qui ne peuvent \u00eatre retourn\u00e9s pour des raisons l\u00e9gales, techniques ou d\u2019hygi\u00e8ne.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    Pour les v\u00e9hicules, pi\u00e8ces volumineuses ou commandes sp\u00e9cifiques, les modalit\u00e9s applicables peuvent \u00eatre pr\u00e9cis\u00e9es avant validation de la commande.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>6. Formulaire type de r\u00e9tractation<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"fc-legal-box\"><!-- [et_pb_line_break_holder] -->    <pee><strong>\u00c0 l\u2019attention de Franck Cass\u00e9<\/strong><\/pee><!-- [et_pb_line_break_holder] -->    <pee><strong>Adresse :<\/strong> RD 817, 31800 Landorthe, France<\/pee><!-- [et_pb_line_break_holder] -->    <pee><strong>Email :<\/strong> contact@franckcasse.fr<\/pee><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->      Je vous notifie par la pr\u00e9sente ma r\u00e9tractation du contrat portant sur la vente du bien ci-dessous :<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->    <pee><strong>Produit command\u00e9 :<\/strong> [\u00c0 COMPL\u00c9TER PAR LE CLIENT]<\/pee><!-- [et_pb_line_break_holder] -->    <pee><strong>Commande num\u00e9ro :<\/strong> [\u00c0 COMPL\u00c9TER PAR LE CLIENT]<\/pee><!-- [et_pb_line_break_holder] -->    <pee><strong>Command\u00e9 le :<\/strong> [\u00c0 COMPL\u00c9TER PAR LE CLIENT]<\/pee><!-- [et_pb_line_break_holder] -->    <pee><strong>Re\u00e7u le :<\/strong> [\u00c0 COMPL\u00c9TER PAR LE CLIENT]<\/pee><!-- [et_pb_line_break_holder] -->    <pee><strong>Nom du client :<\/strong> [\u00c0 COMPL\u00c9TER PAR LE CLIENT]<\/pee><!-- [et_pb_line_break_holder] -->    <pee><strong>Adresse du client :<\/strong> [\u00c0 COMPL\u00c9TER PAR LE CLIENT]<\/pee><!-- [et_pb_line_break_holder] -->    <pee><strong>Date :<\/strong> [\u00c0 COMPL\u00c9TER PAR LE CLIENT]<\/pee><!-- [et_pb_line_break_holder] -->    <pee><strong>Signature :<\/strong> uniquement en cas de notification papier.<\/pee><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <pee class=\"fc-legal-note\"><!-- [et_pb_line_break_holder] -->    Derni\u00e8re mise \u00e0 jour : 21\/04\/2026<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Droit de r\u00e9tractation Cette page pr\u00e9sente les modalit\u00e9s d\u2019exercice du droit de r\u00e9tractation pour les clients consommateurs effectuant un achat \u00e0 distance sur le site Franck Cass\u00e9. 1. Principe Conform\u00e9ment au Code de la consommation, le client consommateur dispose en principe d\u2019un d\u00e9lai de 14 jours calendaires pour exercer son droit de r\u00e9tractation \u00e0 compter de la r\u00e9ception du bien. Ce droit s\u2019applique uniquement aux clients consommateurs. Les clients professionnels ne b\u00e9n\u00e9ficient pas du droit de r\u00e9tractation, sauf disposition l\u00e9gale particuli\u00e8re ou accord \u00e9crit contraire. 2. Exercice du droit de r\u00e9tractation Pour exercer son droit de r\u00e9tractation, le client doit notifier sa d\u00e9cision de mani\u00e8re claire avant l\u2019expiration du d\u00e9lai de 14 jours. La demande peut \u00eatre envoy\u00e9e par email \u00e0 : contact@franckcasse.fr. Elle peut \u00e9galement \u00eatre adress\u00e9e par courrier \u00e0 : Franck Cass\u00e9 &#8211; RD 817, 31800 Landorthe, France. 3. Effets de la r\u00e9tractation En cas de r\u00e9tractation valable, Franck Cass\u00e9 remboursera les sommes dues dans les conditions pr\u00e9vues par la r\u00e9glementation applicable, apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9 lorsque cela est n\u00e9cessaire. Le remboursement pourra \u00eatre diff\u00e9r\u00e9 jusqu\u2019\u00e0 la r\u00e9cup\u00e9ration du bien ou jusqu\u2019\u00e0 ce que le client ait fourni une preuve d\u2019exp\u00e9dition du bien, la date [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":6,"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":900145,"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/pages\/15\/revisions\/900145"}],"wp:attachment":[{"href":"https:\/\/franckcasse.fr\/it\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}